Store Policy - Terms of Sale

Lead Times

The best way to insure that you will have your product in time is to plan ahead. Standard lead times are 2 - 4 weeks. Some items can ship sooner but we cannot guarantee that they will. We will always do our best to try to accommodate your schedule. Wood products and slotwall have a longer lead time and cannot be canceled once the order is placed.

Payment Terms

We accept Visa, Mastercard, American Express, and Discover credit cards. If you would like to pay by company check we can accept a faxed or scanned copy of the check accompanied by signed quote form. We will process the order on receipt of the faxed or scanned items but will not ship until we receive the actual check.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request such as an order or a quote. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Freight Charges - Truck Shipments

We will not process your order until you approve the freight charges for orders shipping via truck.  Unless otherwise specified all freight charges quoted are for standard dock or curbside delivery. This means that the driver will get the items to the back of the truck and you will have to take them off. If you need inside delivery (driver places the items inside the closest door) please be sure to note "Inside delivery needed" in the comment section on the checkout page.

UPS / Small Package Shipments

Most customers feel that it is not necessary to call for approval of UPS or small package charges. If you would like to be notified of small package shipping charges before the order is processed please note "Call with shipping charges" in the comment section on the check out page.

When Your Order Arrives

It is important that you check your order for damage before you sign the Bill of Lading. It is your responsibility to make sure that the freight is inspected for visible damage and that the number of pieces damaged is marked on the Bill of Lading. Failure to note visible damage at the time of delivery will result in non-payment of a damage to freight claim. Damaged parts must be held for the carrier.

If you receive your order in apparently good condition and later find concealed damage, you must report the concealed damage to us within 5 days of receipt of your order.  Please save the package and damaged parts for the carrier.

Finally, please count the number of packages you receive and note any missing freight on the Bill of Lading. Call us and let us know what’s missing and we will find it.

Although it's rare, freight damage does occur. If you follow the guidelines listed above, you will have no problem getting replacement parts sent right away.

Refused Delivery

Please do not refuse the delivery for damaged items without approval from us. It is easier and faster to get replacements sent if you just sign damaged when the freight arrives. If you refuse the delivery because you changed your mind or just don't want the products you will be charged a 35% restocking fee plus outbound and inbound freight. You will also be responsible for any additional charges the freight company bills us such as storage fees. It can get expensive and ugly so just don't do it. Call us, we'll work with you.

Cancellations

Orders may be canceled at any time before your credit card is charged without incurring any fees. Orders that have been entered into production cannot be canceled. Wood products and slotwall cannot be canceled.

Returns

No returns will be accepted without a Return Goods Authorization. Items that are shipped factory direct are considered "special order" items and are not returnable. All other returns will be charged a 35% re-stocking fee plus outbound and return freight if applicable.

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