Store Policy - Terms of Sale
The best way to insure that you will have your product in time is to plan ahead. Standard lead times are 2 - 4 weeks. Some items can ship sooner but we cannot guarantee that they will. We will always do our best to try to accommodate your schedule. Wood products and slotwall have a longer lead time and cannot be canceled once the order is placed.
We accept Visa, Mastercard, American Express, and Discover credit cards. If you would like to pay by company check we can accept a faxed or scanned copy of the check accompanied by signed quote form. We will process the order on receipt of the faxed or scanned items but will not ship until we receive the actual check.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request such as an order or a quote. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
By Phone: 314-534-1081 or 800-934-6798
*We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Freight Charges - Truck Shipments
We will not process your order until you approve the freight charges for orders shipping via truck. Unless otherwise specified all freight charges quoted are for standard dock or curbside delivery. This means that the driver will get the items to the back of the truck and you will have to take them off. If you need inside delivery (driver places the pallets inside the closest door) please be sure to note "Inside delivery needed" in the comment section on the checkout page. If you have a door that is not wide enough for a pallet to fit through please notify us as special arraignments will be needed.
Freight Charges - Collect Shipments
If your order is shipped collect and your carrier does not pay any part of the total freight charges we reserve the right to bill the freight charges to the credit card you used for the order or to invoice you for any unpaid shipping charges.
UPS / Small Package Shipments
Most customers feel that it is not necessary to call for approval of UPS or small package charges. If you would like to be notified of small package shipping charges before the order is processed please note "Call with shipping charges" in the comment section on the check out page.
When Your Order Arrives
It is important that you check your order for damage before you sign the Bill of Lading. It is your responsibility to make sure that the freight is inspected for visible damage and that the number of pieces damaged is marked on the Bill of Lading. If visible damage or shortages are not noted at the time of delivery we will not be able to get replacements sent out. Damaged parts must be held for the carrier. No refunds will be given on items damaged in shipment.
If you receive your order in apparently good condition and later find concealed damage, you must report the concealed damage to us within 5 days of receipt of your order. Please save the package and damaged parts for the carrier.
Finally, please count the number of packages you receive and note any missing freight on the Bill of Lading. Call us and let us know what’s missing and we will find it.
Although it's rare, freight damage does occur. If you follow the guidelines listed above, you will have no problem getting replacement parts sent right away.
Please do not refuse the delivery for damaged items without approval from us. It is easier and faster to get replacements sent if you just sign damaged when the freight arrives. If you refuse the delivery because your space is not ready, you changed your mind or just don't want the products you will be charged a 35% restocking fee plus outbound and inbound freight. You will also be responsible for any additional charges the freight company bills us such as storage and redelivery fees. It can get expensive and ugly so just don't do it. Call us, we'll work with you.
Orders may be canceled at any time before your credit card is charged without incurring any fees. Orders that have been entered into production cannot be canceled. Wood products and slotwall cannot be canceled.
No returns will be accepted without a Return Goods Authorization. Items that are shipped factory direct are considered "special order" items and are not returnable. All other returns will be charged a 35% re-stocking fee plus outbound and return freight if applicable.